Privacy Policy

Welcome to Weswap ("we", "us", "our", "the Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to swap items with other users.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy, please contact us using the information provided at the end of this policy.

Key Principle: We only collect information that helps us provide, improve, and secure our swapping services. We never sell your personal data to third parties.

We do not sell your personal information. We may share your information in the following circumstances:

• With Other Users: Your public profile information, listed items, and swap-related communications are visible to other users as necessary to facilitate swaps.
• Service Providers: Third-party vendors who help us operate the platform (hosting, analytics, email delivery, payment processing).
• Legal Requirements: When required by law, court order, or government regulation to protect rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users).
• With Your Consent: When you explicitly authorize us to share your information.

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

For more details, please see our Cookie Policy.

We implement comprehensive security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission, encrypted storage for sensitive information
• Access Controls: Strict internal access policies, role-based permissions
• Regular Audits: Security assessments, vulnerability scanning, penetration testing
• Monitoring: Real-time threat detection and prevention systems
• Employee Training: Regular security awareness training for all staff

While we strive to protect your information, no transmission over the internet is 100% secure. You use the platform at your own risk.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Active Accounts: Information retained while your account is active
• Closed Accounts: Data retained for up to 2 years after account closure for legal and security purposes
• Swap Records: Transaction history retained for 5 years for dispute resolution
• Log Data: Server logs retained for up to 90 days

After retention periods expire, we securely delete or anonymize your information.

Weswap is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we discover we have collected information from a minor, we will delete it immediately.

Parents or guardians who believe their child has provided us with personal information should contact us to request deletion.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

This policy applies only to information collected by Weswap.

Weswap operates primarily in Kenya but may be accessible internationally. Your information may be transferred to and processed in Kenya or other countries where we or our service providers operate.

By using our platform, you consent to the transfer of your information to countries with different data protection laws. We take appropriate safeguards to protect your information regardless of location.

We may update this Privacy Policy from time to time. Changes become effective when posted. For material changes, we will provide notice through:

• Email notification to registered users
• Prominent notice on the platform
• Updated "Last Updated" date at the top of this page

Continued use of the platform after changes constitutes acceptance of the updated policy.